1. Agreement
By accessing https://krescendoai.com or engaging Krescendo AI for services, you agree to these Terms of Service. If you don't agree, please don't use the site or our services.
2. Services we offer
Krescendo AI provides digital agency services to local service businesses, including:
- Digital marketing — local SEO, Google Business Profile management, paid ads (Google, Meta, LinkedIn), content strategy, and lead-generation funnels.
- AI automation — GoHighLevel CRM setup, AI chatbots, automated SMS and email nurture sequences, lead routing, and workflow automation.
- Web design & development — custom website design, Astro/React builds, e-commerce, SEO foundations, ongoing site care.
- Branding & identity — logo design, brand systems, social templates, and brand guides.
- Audits & consulting — including the free SIGNAL digital presence audit.
Specific deliverables, timelines, and pricing for each engagement are defined in an individual proposal or statement of work agreed in writing by both parties.
3. Project scope & revisions
Project scope is defined in a written proposal signed by both parties. Changes outside agreed scope may require additional fees and an updated timeline. We include a reasonable number of revision rounds per deliverable as noted in each proposal. Additional rounds are billed at our then-current hourly rate.
4. Payment terms & refund policy
Payment terms.
- Project fees are defined in the proposal and invoiced accordingly.
- A 50% non-refundable deposit is typically required to begin a fixed-scope project. The balance is due on delivery unless milestones are agreed in advance.
- Monthly retainers are billed in advance and renew month-to-month unless cancelled with written notice.
- Invoices are due within 14 days of issue unless otherwise agreed.
- Late payments may incur a 1.5% monthly service fee and may pause active work until paid.
- All fees are in USD unless stated otherwise. Sales tax, where applicable, is the client's responsibility.
Refund policy.
- Deposits are non-refundable once work has begun, since they reserve our calendar and cover initial discovery work.
- If we cancel a project before delivery for reasons other than client breach, we'll refund any prepaid amount above the value of work completed.
- If you cancel a fixed-scope project mid-stream, you remain responsible for the value of work completed up to the cancellation date. Any prepaid balance above that is refunded.
- Monthly retainers are non-refundable for the current billing month but can be cancelled for the next month with written notice (see Termination below).
- The free SIGNAL audit has no fees attached and therefore no refund mechanic.
- Refunds, when issued, are returned to the original payment method within 14 business days.
5. Intellectual property
On full payment, you own the final deliverables (website code, brand assets, content) created specifically for your project. We retain rights to:
- Our underlying tools, templates, frameworks, and methodologies.
- Reuse of generalized techniques (not your specific assets) across other projects.
- Display your project in our portfolio and case studies unless you request otherwise in writing.
Third-party assets (fonts, images, plugins, stock photography) are subject to their own licenses. You are responsible for maintaining licenses for assets you supply to us.
6. Confidentiality
We treat non-public information you share with us as confidential and use it only to deliver agreed services. We expect the same in reverse for information you receive about our methods, pricing, and tools. A separate NDA is available on request.
7. Warranty disclaimer
Services are provided "as is" and "as available," to the best of our professional ability. We guarantee we'll deliver the scope defined in the signed proposal. We do not guarantee specific business outcomes (traffic, revenue, rankings, conversion rates), since these depend on factors outside our control — including your market, offer, pricing, and operations.
8. Limitation of liability
To the maximum extent permitted by law, Krescendo AI's total aggregate liability under any project — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees actually paid by the client to Krescendo AI for the specific project giving rise to the claim during the three (3) months preceding the event that gave rise to the liability.
In no event shall Krescendo AI be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunity, or goodwill, even if advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of certain damages, so portions of these limitations may not apply to you.
9. Indemnification
You agree to indemnify and hold harmless Krescendo AI, its founder, and its contractors from any claims, damages, or costs arising out of (a) content, materials, or instructions you provide to us; (b) your use of the deliverables in violation of third-party rights or applicable law; or (c) your breach of these Terms.
10. Termination
Either party may terminate a monthly retainer with 30 days' written notice. Fixed-scope projects may be terminated with written notice, subject to payment for work completed up to the termination date. We reserve the right to suspend or terminate services for overdue payment, breach of these Terms, or unlawful or abusive conduct, after reasonable notice where appropriate.
11. Governing law & disputes
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. Any disputes will be resolved exclusively in the state or federal courts located in Broward County, Florida, and both parties consent to personal jurisdiction in those courts.
12. Contact
Questions about these Terms?
- Email: hello@krescendoai.com
- Phone: +1 754-289-6750
- Mail: Krescendo AI, Coral Springs, FL
We respond within 24 hours.